Promotional Terms and Conditions

Promotional Terms and Conditions

1. Requesting Free Samples of Dog Food

1.1 If you would like to request samples of our Laughing Dog products, please email We will use the personal details you supply for the administration and follow up of the samples, unless we have your consent for use otherwise. See our privacy policy for details.

1.2 If we suspect that you are abusing our free sampling service, we reserve the right not to send free samples. One sample per household. Addresses must be UK mainland to be eligible for free delivery. Samples are 50g.

1.3 Samples of Laughing Dog are subject to availability.

1.4 These products will be hypoallergenic but may contain allergens which will not be appropriate for your dog – please read the accompanying packaging and literature carefully.

2. Sample Promotions via Social Media, Website, Digital Advertising

2.1 From time to time we way run free sampling campaigns via our media platforms, including our website and social media. We reserve the right to suspend or remove such promotions without any prior notice.

2.2 The details of such campaigns and how they run will be clearly explained in the promotion, and might – for example – require you to recommend friends in order for you to receive your sample. Simply follow the links and then submit information as prompted. Promo codes detailed in our sampling promotions can only be used once by a customer (one per household).

2.3 Please allow up to 12 working days for delivery. At the same time will we send you our product information leaflets and price lists, plus details on how to order. Sample packs are usually 50g. One sample per household.

2.4 These products will be hypoallergenic but may contain allergens which will not be appropriate for your dog – please read the accompanying packaging and literature carefully. Feeding guidelines are available online.

2.5 Such promotions are only open to residents of UK Mainland (including Northern Ireland) aged 18 years or over, excluding our employees, their families, agents or anyone else professionally connected with this promotion. 

2.6 By participating in this promotion and requesting a sample to be delivered to you, you are confirming that you have given your approval to receive the gift pack and that any third parties you supply details for have explicitly given their permission to enter the promotion.

2.7 Bulk requests made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible requests and requests which do not satisfy the requirements of these terms and conditions in full will be disqualified.

2.8 Samples are subject to availability and we reserve the right to refuse to send a sample. Once our stock of samples has been given out as part of a particular promotion, no further samples will be available. We can choose to stop sending samples at any time.

2.9 No responsibility is accepted for claims lost, damaged or delayed or as a result of any network, computer hardware or software failure of any kind. We and any affiliated companies are not responsible for any request, generated by computer hardware or software, malfunction, error or failure. No responsibility will be accepted for samples lost or damaged or delayed in the post.

2.10  We cannot accept any responsibility for any damage, loss, injury suffered by any participant entering the promotion or as a result of using and feeding the pack to your dog(s). Nothing shall exclude our liability for death or personal injury as a result of its negligence.

2.11 If for any reason the promotion is not capable of running as planned for reasons (including but
not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion), we reserve the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the request process and to cancel, terminate, modify or suspend the promotion.

2.12 If an act, omission, event or circumstance occurs which us beyond our reasonable control and which prevents us from complying with these terms and conditions we will not be liable for any failure to perform or delay in performing its obligation.

2.13 By entering this promotion, all participants will be deemed to have accepted and be bound by our terms and conditions.

2.14 This promotion is governed by the English Law and participants submit to the exclusive jurisdiction of the English courts.

Promoter: Laughing Dog (Fold Hill Foods Ltd), Old Leake, Boston. 

Last updated: 08/04/2016