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feefo sq platinum service 2021 shimmer 2 | Laughing Dog Food

We are very proud to announce that we have won the Feefo Platinum Trusted Service award for the third year running!

About the Platinum Award

We are delighted with this award that highlights businesses for delivering great experiences, as rated by real customers. Created by global online reviews platform Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews.

Those that meet the high standard, based on the number of reviews they have & their average rating, receive the award. A badge of honour, this award remains unique, as it is based purely on the interactions with real customers. Plus, as all reviews are verified as genuine, this provides a true reflection of commitment to first-class service. Proudly, we have met the criteria from reviews posted in 2020!

A word from Kate, Marketing Manager at Laughing Dog

“We are really excited to win the award for the third year running – thank you to all our customers for taking the time to leave reviews!”

“Winning the Platinum Award gives recognition to how hard the team works to give great experiences to all our customers.

“Our team of nutritionists listen, understand and respond to our customers’ needs. Therefore, this ensures that we find the right recipes to suit each four-legged friend.

“The Laughing Dog customer service team has, like everyone, had a challenging time during COVID-19. Balancing working from home with a high demand of calls and emails from customers has not been easy. But, staying positive throughout it all and with excellent teamwork, we’ve ensured for a first-class customer service. Providing next day delivery to our online customers, and supporting our pet shop retailers and their customers has remained a key focus throughout.

“Also, we have provided expert advice for pet parents during lockdown, including teaming with ‘Louisa the Vet’ and renowned dog trainer and behaviour specialist, Graeme Hall, ‘The Dogfather’.

“We are really excited to win the award for the third year running! Thank you to all our customers for taking the time to leave their reviews!”

A word from Steph Heasman, Director of Customer Success at Feefo

“The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers”

Congratulating Laughing Dog on winning this year’s award, Steph says: “The Trusted Service award is about recognising companies that are outstanding in customer experience, generating great feedback from happy customers.

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide excellent levels of service and they deserve a huge amount of credit for what they have achieved. At Feefo we help our clients give their customers the best experiences possible.

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements as we get closer to business-as-usual.”

Feefo provides businesses with the tools to collect real, reviews and insights. Furthermore, working with over 3,500 clients, Feefo ensures all feedback is authentic, by matching it to a real transaction. Consequently, this allows for an increase in consumer confidence and enables businesses to make smarter business decisions.


Click HERE to read Laughing Dog genuine reviews…!

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