Subscriptions FAQs

How do I start my subscription?

To create a new subscription, create a new order and follow the instructions on the order success page to create a reoccurring order.

Do I need to register?

Yes you do need to register as a customer to create subscriptions. If you are on desktop, simply click on the 'login/register' tab along the top of the website. If you are on mobile, you will find our log in / register tab in the drop down menu. 

How does it work?

To create a new subscriptionsimply order as normal through our product pages (ensuring you are logged in if you’re already registered as a Laughing Dog customer or create a registered customer account at checkout) and on the order success page you will see a subscription pop up box giving you the option to create a subscription with your chosen farm bakery product. Simply follow the steps to personalise your subscription (you can even label the subscription with your dog's name!) and then select the order frequency that best suits you. Your subscription will be available to view or amend in ‘My Account’ – simply click on the ‘subscription’ tab on the left hand side. Your 15% discount will be applied from your next order.  

Once your subscription has been completed, you will receive a confirmation email and how to receive a free personalised birthday gift.

How long is the subscription activated for?

12 months. After submitting your subscription request, you will receive an e-mail from us acknowledging that we have received and accepted your request to set up a subscription.

We will be in contact if:

  • The product is out of stock
  • If there is a problem with payment

Once you have set up your subscription service, we will send you the products you have subscribed for at the frequency you have indicated. You will receive a Dispatch Confirmation for each subsequent subscription service order.

You can cancel your subscription service at any time before the products are dispatched by contacting us on freephone 0800 0988057 or email us at [email protected]. Our lines are open Monday to Friday, 8.30am – 5pm. Alternatively, please leave us an answerphone message and we will return your call as soon as we’re open.

If a product is no longer available, we will notify you of this. You will then be able to cancel your subscription service and set up a new subscription service for an alternative product if you wish.

What happens after 12 months?

Your subscription will come to an end, but we'll give you plenty of advance warning to ensure you can renew when the time comes. If our prices have changed, your new subscription would reflect these changes when you come to renew. 

How long do I have to make any changes before my order is despatched?

If you require to make any changes to your subscription (e.g. pausing or removing items) this can be done from your My Account page. Changes must be made 48 hours before your order has been despatched (see 'next order date' in My Account).

How can I view or amend my subscription?

To add product to your subscription simply click on add to subscription on the product, you can then easily manage your subscriptions from your My Account page.

Can I pause my subscription?

Yes, you can pause your subscription anytime from your My Account page. Please note if subscriptions are paused this will delay your order date shown in My Account.

I would like to receive my food in a different frequency to the options you have given us. For example, some months I may want the food delivering every two months. How do I make this work? 

You can simply pause your order from the 'My Account' page and then unpause when you are ready to receive it. 

What happens if you make a change to your product prices? 

Unfortunately sometimes our high quality ingredients can go up in cost which means that we have to increase the prices of our products. However, when you subscribe with us we guarantee that we will fix the prices of our products for 12 months from when you began your subscription. 

Are promotions included?

Promotional codes cannot be used in conjunction with our subscription service.

How do I receive a free baked birthday gift for my dog?

When you activate your first subscription you will receive a welcome email. In this email you will see a form to complete should you wish to receive a free birthday gift for your dog – simply tell us their name, breed and birthday, as well as any details of dietary intolerances or allergies. Our free baked birthday dog gift will be posted out to your four-legged friend during their birthday month. Please note that a maximum of three dogs can be added and the free baked gift will only be sent if your subscription is active.

How much does delivery cost?

Free delivery is for orders £20 or over, so you may wish to build one subscription which ensures you reach this threshold. If under £20 there is a £3.95 delivery charge.

Can I have more than one subscription?

Yes you can have a maximum of 3 subscriptions per account (3 subscriptions per household). 

Can I include more than one dog's food in one subscription?

Absolutely - our subscription service can be used in a variety of ways. For example, you may choose to order more than one dogs' meals and treats under one subscription. If that is easier for you, that's fine with us (and if your order is £20 or more, it will be free delivery). Alternatively, some of our customers prefer to set up separate subscriptions for their dogs (particularly if they want different order frequencies) - the choice is yours!

When will the discount be applied?

The 15% discount will be applied to your 2nd order once you have subscribed.

How do I create a new/additional subscription?

To create an additional subscription you will just place an order as normal and at the order success page click on create new subscription.

Can I cancel my subscription?

To cancel your subscription simply call us on freephone 0800 098 8057 or email us at [email protected]

How can I sign up to your newsletter?

To receive news and details of competitions and giveaways fresh from the bakery, simply sign up to our newsletter via your My Account page or alternatively click here.

I've seen that you are giving away free treats for anyone who subscribes by the end of January 2019. How does this work? 

Create a food subscription with us before the end of January and receive a free box of grain free treats AND a free 1.5kg bag of complete!* 

If you create a subscription before the end of January 2019, we will send you a free gift bundle: 1 x box of Gloriously Grain Free treats (5 x 200g bags) and 1 x 1.5kg bag of Gloriously Grain Free White Fish Complete. As your subscription is only activated after placing your first order, the above free gifts will be sent with your second subscription order. Please note that if you pause or cancel your subscription before you receive your second order, you will not be eligible for the free gift. If you have already created a subscription, don't worry - we'll ensure you are also sent these free gifts too! Only one free gift bundle per customer's account. If your four-legged friend has an allergy/intolerance to these products, please send us an email when you place your order and we will ensure the items are replaced with a suitable alternative. 

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