Our Laughing Dog Food subscription service offers you 15% off every order and free *next-working-day delivery for all orders over £40 to UK Mainland postcodes at a frequency that suits you.
All details can be amended in your online Laughing Dog account (once fully active), giving you full control, so sit back, relax, and enjoy your hassle-free delivery.
Here is our subscription how-to guide, if you are thinking of creating a subscription or want to brush up on the features as a subscriber already.
With our Laughing Dog food subscription service you will be able to:
- Amend your products
- Alter your frequency
- Hold multiple subscriptions under one account
- Amend billing and shipping information
- Amend card information
- Pause or cancel subscriptions at any time
…and so much more!
How-to Guide:
- Log into ‘My Account’ on our website. If you don’t already have one, simply register.
- Go to the shop and find the complete food, treats, or mixer meal that you would like in your subscription (perssonalised items and limited edition products are not available on subscription).
- Select the weight and click ‘subscribe and save’. This will display your subscription price including the 15% discount you receive on every dog food subscription, which is automatically built in.
- Next, select how frequent you would like your delivery to be.
If you would like to add lots of different products in your subscription i.e., complete and treats. Just make sure you add them all to your basket before you checkout.
- Now go to your Shopping Basket to ensure you've got everything you need in your subscription; if you wish to purchase some other products as a ‘one off’ then don’t worry; you can do this at the same time you set up your subscription, then you do not need to do a separate transaction. You will be able to check out all items at once.
- Check out and pay as normal. The discount will be automatically applied to the basket for all eligible items. Depending on your frequency, a payment will be automatically taken from your account on the date you set it.
- Sit back and relax, knowing your naturally delicious dog food will be delivered to your door.
What changes can I make to my Laughing Dog Food Subscription?
Once your dog food subscription is set up, you will be able to amend:
- Billing address
- Shipping address
- Frequency
- Billing date
- Products
How do I access my dog food subscription?
Go to ‘My Account’, and log in, you will be presented with your account dashboard and from there you will be able to access your subscription by clicking on ‘Subscriptions’.
How do I edit the frequency of my dog food subscription?
On your subscription, you will see the option to ‘edit’.
It will bring up parts of your subscription that you can amend at that point. Once you have amended the details you wanted, click ‘Save Subscription.'
If you wish to bring the date forward, simply click the relevant date on the calendar, and it's the same process if you wish to move the date of your subscription out, just choose a day from the calendar.
How do I change my payment date?
If you wish to bring the date forward, simply select a relevant date on the calendar, and it's the same process if you wish to move the date of your subscription further out, just choose a day from the calendar.
How do I change my shipping address?
You can amend your shipping address as many times as you would like. Simply select ‘Edit’ and update your address as needed.
Can I change my billing?
You can amend your billing address by going into ‘Account Information’ by accessing ‘My Account’.
Can I update my card details?
Simply go into the subscription that you wish to update your payment details, ‘Edit’ and enter your new card details then save changes.
Can I pause or cancel my dog food subscription?
You can pause or cancel your dog food subscription at any time. To pause your subscription, go to ‘Subscriptions’ then choose the subscription you wish to pause and select ‘Pause’.
If you wish to cancel your dog food subscription, go to ‘Subscriptions’, chose your subscription, and select ‘Cancel’. Once all your dog food subscriptions are cancelled, your account will revert to a standard Laughing Dog customer account, no longer enabling you to enjoy a 15% discount. Free delivery is only available on purchases over £40.
Can I have my order early?
Yes! If you need your subscription a little sooner than planned, you should be able to select this from the calendar. If you select to trigger your subscription same day, please be aware that order processing times apply. Anything triggered before 11:30am will be dispatched the same working day, anything triggered after this time will be dispatched the next working day. Please note that we do not process any orders on weekends or bank holidays.
My payment has failed, what do I do?
If your subscription payment has failed, our payment system, Stripe, will automatically retry the payment in 3 days. If you require your order prior to this, please contact us on 0800 098 8057 to retry the payment.
Although, our team cannot create a subscription on your behalf, they are more than happy to talk you through the process. Call us on 0800 098 8057 choosing option 1, Mon – Fri, 8-5 and we will be happy to help!
