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If you order before 11.30am Monday to Friday, we can ensure that your delicious Laughing Dog food arrives with you the next working day (UK mainland only; if you live in one of the post code areas detailed below delivery times may be slightly longer and there may be a small charge). Orders under £25 will have a £4.95 postage charge added to the basket total. Please note that we do not deliver at the weekend. Orders placed at the weekend or on a bank holiday will leave our farm bakery on the next available working day.
We make all of our dry food right here on the family farm and our personalised dog bones are made to order. Please allow 5-7 working days for delivery of personalised dog treats and hampers. Please note that due to the dog treats being hand-decorated freshly to order, sometimes delivery can take longer – we advise 5-7 but it may be longer depending on how busy our bakery is, and how long the icing takes to dry. (…We think you’ll agree that they are worth the wait!).
Deliveries are be made with our nominated courier service DPD. All parcels are trackable and DPD will send you a tracking link if a mobile number and email address is provided when you place your order. You don’t need to be available to accept your Laughing Dog food delivery at your address as the tracking link sent by DPD will allow you to add delivery instructions to leave in a safe place if you wish.
Due to poor weather conditions or other events outside of our reasonable control, a late or cancelled delivery may occur.
Please note that DPD drivers are only insured on ground floor. Therefore, to avoid your parcel being left in a communal area please add ‘call me’ instructions to your delivery, or a ‘safe place’ – that does not go above ground floor. You can do this via your DPD delivery email and SMS notifications. If this has not been done in advance of your delivery, we are unable to raise this parcel as lost via DPD, and will not be able to replace the items.
We can only accept customer orders for delivery to addresses in England, Wales and Scotland, although restrictions and additional delivery charges may apply to the Isle of Man, Isle of Wight, Northern Ireland, Northern Scotland, Scottish Highlands and Offshore Islands. Addresses in Scottish Highlands (postcodes starting IV, AB, FK, HS, KA, KW, PA and PH), Isle of Man, Isle of Wight and Northern Ireland (postcodes starting BT).
Please note, orders exceeding 65kg may be shipped via Kimes. In these instances, you will be contacted by a member of the team. Delivery via Kimes may take 3-5 working days. Applies to UK Mainland only.
Unfortunately, at this time, we do not offer deliveries to outside of the UK. If you have any questions or queries surrounding this, please pop us a call to 0800 098 8057 or an email to [email protected]
Before you place an order for delivery, please read our terms and conditions and returns policy. If we need to make a fresh batch of food and there is going to be a delay, we will pop you a call or email to keep you informed of your delivery date.
Please note, promotional delivery orders (under 2kg, e.g. up to x6 packets of treats) will take up to 5 working days and will be shipped via Royal Mail (in these instances, please ignore all delivery notifications and emails from DPD as these are automated and will not be relevent). Select the promotional delivery option at checkout to qualify. Unfortunately, at this time, not all promotional delivery offers will be applicable to non-UK mainland areas. Addresses in Scottish Highlands (postcodes starting IV, AB, FK, HS, KA, KW, PA and PH), Isle of Man, Isle of Wight and Northern Ireland (postcodes starting BT). For more information, please pop us a call on 0800 098 8057 or an email to [email protected]
As a mainland UK resident, you will be entitled to free delivery when you subscribe to our Laughing Dog Food Subscription Service, and all deliveries will be with you in 2-3 working days.
However, please note, addresses outside of the mainland UK (according to DPD) may face an additional charge on subscription deliveries, based on the weight and post code of the specific order. Addresses in Scottish Highlands (postcodes starting IV, AB, FK, HS, KA, KW, PA and PH), Isle of Man, Isle of Wight and Northern Ireland (postcodes starting BT).
We are confident that your dog will love our complete dog foods and mixer meals. If for any reason you are not happy with it then please contact us on the details below, and will we be happy to answer any questions.
Freephone 0800 098 8057 or email us at [email protected].
If you have any comments about our website (from its design or the way it works, or to report a technical glitch) please pop us a message at [email protected] We read every comment to ensure we provide you and your four-legged friend the very best service.