Here at Laughing Dog our mission is to make dogs 100% dog happy. We carefully make every single batch of Laughing Dog food right here on our family farm and make every effort to ensure that your order is very carefully despatched to you. Naturally, we always hope that you and your canine companion are 100% happy with your Laughing Dog recipes.
If for any reason your four-legged friend does not enjoy the taste of our Laughing Dog food, please contact us at the farm bakery within 14 days and we will be happy to help.
Freephone 0800 098 8057 or email us at: firstname.lastname@example.org.
Returning your dog food, mixers or accessories:
If you wish to return your food item or accessory please email us at email@example.com or call us on freephone 0800 098 8057 within 14 days of receiving the product, and we will do everything we can to resolve your issue. We are unable to accept products back for a refund or exchange beyond 14 days of them being received.
Please contact us within 14 days of receiving your product if your parcel is not what you have ordered or if it is faulty in some way.
If your item is faulty please quote the Best Before date and Batch Number (found after the Best Before date) and return the item to us at the Laughing Dog address (see below) as quickly as possible so that our technical team can investigate and we can send out replacements to you.
We will not be obliged to refund to you the cost of returning the products to us if, upon examination, we believe they have been tampered with, you have returned an incorrect product, or you have incorrectly ordered the wrong product or detailed the wrong postal address.
Please note: if you are returning an accessory or are returning an item you have incorrectly ordered, have detailed the wrong address or have not checked the ingredients, it must be in its original condition (unopened/unused). Upon refunding you, we will refund the cost of the item plus the original delivery charge (if applicable), but not the costs you incur in returning the item to us.
If we have incorrectly sent you an item, we will arrange for a courier to pick it up from you free of charge (the product must be in its original condition i.e unopened/unused).
Purchases from pet shops, Amazon, other online retailers: please contact the retailer you purchased from for their individual refund policies – Laughing Dog is not able to offer a refund for items not purchased directly with Laughing Dog (this also applies to any mixers or wet food which detail the ‘dog happy guarantee.’).
Please note that you must contact us before returning an item so that we know to expect it and you must ensure you include a copy of your order inside the box so that we can correctly administer your return. Failure to include your details within the box may result in us not being able to refund or replace your items.
You can return within 30 days of receipt, from any Post Office, to:
Laughing Dog (Fold Hill Foods Ltd), Lade Bank, Old Leake, Boston, Lincolnshire, PE22 9RJ
Take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt (this is a free service). You must retain this until the item is credited on your statement, as this enables us to trace your order.
We will process your refund and/or send replacements within 14 days of receiving your return. Please note, no refunds or replacements will be made if upon examination we find that a product or accessory has been tampered with.
These terms are in addition to and do not affect your statutory rights.