Here at Laughing Dog our mission is to make dogs 100% dog happy. We carefully make every single batch of Laughing Dog food right here on our family farm and make every effort to ensure that your order is very carefully despatched to you. Naturally, we always hope that you and your canine companion are 100% happy with your Laughing Dog recipes.
If for any reason your four-legged friend does not enjoy the taste of our Laughing Dog food, please contact us at the farm bakery within 14 days and we will be happy to help.
Freephone 0800 098 8057 or email us at: firstname.lastname@example.org.
Returning your dog food, mixers or accessories:
If you wish to return your food item or accessory please email us at email@example.com or call us on freephone 0800 098 8057 within 14 days of receiving the product, and we will do everything we can to resolve your issue. We are unable to accept products back for a refund or exchange beyond 14 days of them being received.
Please contact us within 14 days of receiving your product if your parcel is not what you have ordered or if it is faulty in some way.
If your item is faulty please quote the Best Before date and Batch Number (found after the Best Before date) and return the item to us at the Laughing Dog address (see below) as quickly as possible so that our technical team can investigate and we can send out replacements to you.
We will not be obliged to refund to you the cost of returning the products to us if, upon examination, we believe they have been tampered with, you have returned an incorrect product, or you have incorrectly ordered the wrong product or detailed the wrong postal address.
Please note: if you are returning an accessory or are returning an item you have incorrectly ordered, have detailed the wrong address or have not checked the ingredients, it must be in its original condition (unopened/unused). Upon refunding you, we will refund the cost of the item, but not the costs you incur in returning the item to us.
If we have incorrectly sent you an item, we will arrange for a courier to pick it up from you free of charge (the product must be in its original condition i.e., unopened/unused).
Missed or Rejected deliveries / Incorrect address / missing details
Please note, it is the responsibility of each customer to accept all deliveries and to ensure that they are either at home or leave a ‘safe place’ note on their respective delivery consignment, if not home to directly accept the parcel. This delivery message must be added via the DPD/Royal Mail app alongside an image of the specific safe place that is requested.
It your responsibility to ensure that your address details are correct – ensuring a full address is detailed. You will receive a copy of your order details via email. Once your order is shipped, we cannot make any amends for you. We cannot accept responsibility for any failed deliveries due to incorrect or missing address details.
If a delivery is missed and further instructions are not provided for DPD/Royal Mail via their app, Laughing Dog will not be held responsible for the goods. If a parcel is thereafter returned to Laughing Dog, the customer will be automatically refunded for their order, minus a £6.50 return charge (reflective of DPD return cost & additional DPD surcharges).
Purchases from pet shops, Amazon, other online retailers: please contact the retailer you purchased from for their individual refund policies – Laughing Dog is not able to offer a refund for items not purchased directly with Laughing Dog (this also applies to any mixers or wet food which detail the ‘dog happy guarantee.’).
Please note that you must contact us before returning an item so that we know to expect it and you must ensure you include a copy of your order inside the box so that we can correctly administer your return. Failure to include your details within the box may result in us not being able to refund or replace your items.
You can return within 30 days of receipt, from any Post Office, to:
Laughing Dog (Fold Hill Foods Ltd), Lade Bank, Old Leake, Boston, Lincolnshire, PE22 9RJ
Take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt (this is a free service). You must retain this until the item is credited on your statement, as this enables us to trace your order.
We will process your refund and/or send replacements within 14 days of receiving your return. Please note, no refunds or replacements will be made if upon examination we find that a product or accessory has been tampered with.
These terms are in addition to and do not affect your statutory rights.